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Aims and Objectives FAQs Privacy Policy Disclaimer Help Links Contact Us Feedback Quality Service Charter	Quality Service Charter   Quality Service Charter The Adult Learning Unit organises courses (academic, IT, literacy, crafts, leisure and culture) for learners from 15years upwards. Through the courses offered by this section, persons have the possibility to develop and upgrade skills, acquire new knowledge and improve the quality of life through lifelong education. This Charter is our guarantee of good customer service. In it you will find information about the level of service learners expect to receive when applying for adult courses organised by the Adult Learning Unit. When applying for a course we are expected to: Send you a registration note within ten working days after submitting an application; Be courteous and helpful; Identify ourselves. When enquiring by phone on telephone numbers 2598 2397/2444 we are expected to: Answer the phone after three rings; Be courteous and helpful. Further information You can obtain further information about Adult Courses from the Adult Learning Unit or by phoning 2598 2397/2444. You can obtain a copy of the Adult Learning Prospectus from: The Ministry of Education Floriana; The Education Office Victoria Gozo; The Ministry of Education website; All Local Councils; Information regarding Adult Courses in Gozo can be obtained from the Officer in Charge Lifelong Learning Education Office, Victoria, Gozo or by phoning 21 562 433. Please note: You can help us to give you a better service if you: Avoid leaving your application for the very last day; Do not apply for a course which you have already attended; Are courteous to our staff; Give us all the necessary information Feedback If you want to contact us to complain about the quality of service offered to you or you do not feel satisfied with our service please write to: The Director The Directorate for Lifelong Learning Adult Learning Unit Room 320 Floriana FRN 1810
Directorate For Lifelong Learning: Ministry of Education, Employment and the Family, Floriana, Malta FRN 1810. Telephone: (356) 25982444/25982371 Fax: (356) 25982123 Home | Courses | Venues | Payments | Aims & Objectives | FAQs | Privacy Policy | Disclaimer | Help | Contact Us | Feedback | Links | Quality Service Charter Developed and hosted by